Return and Refund Policy for EduGrown

Last Updated: [15/10/2024]

Welcome to EduGrown! We strive to provide high-quality digital educational materials, including e-books, notes, PDFs, and online courses. Please read our Return and Refund Policy carefully to understand your rights and obligations when purchasing our digital products.

1. Acceptance of Policy

By purchasing any digital product from shop.edugrown.in, you agree to the terms and conditions outlined in this Return and Refund Policy.

2. Digital Products Covered

This policy applies to the following digital products:

  • E-Books
  • Notes
  • PDFs
  • Online Courses

3. Eligibility for Refunds

Due to the nature of digital products, all sales are final. However, we understand that certain situations may warrant a refund. Refunds will be considered under the following conditions:

  • Technical Issues: If you experience technical difficulties that prevent you from accessing or using the product, and you notify us within 3 days of purchase.
  • Incorrect Product: If you receive a different product than what you purchased, and you notify us within 3 days of purchase.
  • Defective Content: If the digital content is found to be defective or contains significant errors that impede its use, and you notify us within 3 days of purchase.

4. Non-Refundable Situations

Refunds will not be provided in the following scenarios:

  • Change of Mind: If you decide you no longer want the product after purchase.
  • Accessed or Downloaded Products: If you have accessed, downloaded, or used the product in any way beyond a simple review.
  • Expired Access: Access to online courses has expired as per the terms of the specific course.
  • Personal Preferences: Dislike of the content, presentation style, or other subjective factors.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to support@edugrown.in with the subject line “Refund Request.”
  2. Provide Details: Include the following information in your email:
    • Your full name
    • Order number
    • Date of purchase
    • Product name
    • Reason for the refund request
  3. Wait for Response: Our support team will review your request and respond within 3 business days with a decision.

6. Refund Processing

If your refund request is approved:

  • Method: Refunds will be processed using the original payment method.
  • Timeframe: Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

7. Exchanges

We do not offer exchanges for digital products. If you require a different product, please follow the refund process and place a new order for the desired item.

8. Changes to This Policy

EduGrown reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Return and Refund Policy, please contact us: